Start by separating “super appears on my payslip” from “my fund received the money”. From 1 July 2026, Payday Super requires employers to pay super with every pay. Contributions generally need to reach the employee’s fund within seven business days after payday, although extended timeframes can apply in circumstances such as a new employee.
Begin with evidence, not assumptions
- Check the fund: log in and inspect transactions by pay date, not only the total balance.
- Match records: save payslips, bank statements, the contract, timesheets and fund statements.
- Check identifiers: make sure the employer has the correct fund, USI and member number; incorrect data can cause a rejection.
- Ask in writing: list the missing paydays and expected contributions, requesting the payment reference and correction date.
A short email
“My super fund does not show contributions for the pay dates listed below. Please confirm the amount, fund details, payment date and reference, and advise when any shortfall will be corrected.”
When to report it to the ATO
If the employer does not explain, misses a promised correction, or still owes super after you leave, use the ATO’s unpaid super reporting tool. Prepare the employer’s ABN and contact details, employment period, wages and fund information. The ATO assesses the employer’s super guarantee obligation; investigation and recovery do not mean instant payment.
Keep your records even if you are concerned about the workplace relationship. The ATO handles unpaid super, while underpayment, retaliation or dismissal issues may also require separate Fair Work information.
This is a general process, not a calculation of your shortfall or personal tax or legal advice.
Official sources
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